Refund Policy

Failed generations

If the service marks a generation or edit as failed before a video is saved, the credits charged for that job are returned automatically. You don't need to ask. Leaving or refreshing the page doesn't stop a generation: it continues on our servers and is saved to My videos when it completes. For an incomplete or unsatisfactory saved video, contact support; a credit return is not automatic.

Cancelling your plan

You can cancel any time with "Cancel subscription" on your account page. Your plan stays active, and your credits stay usable, until the end of the period you've paid for. After that it won't renew and you won't be charged again.

Refunds for a charge

Credits charged for a generation or edit marked failed before a video is saved are automatically returned to your balance. For unused credits, contact us within 7 days of the charge to request a refund review. Requests are reviewed manually and approval is not automatic. For subscription billing issues, contact us so we can review the charge. Any rights required by applicable law remain unaffected.

If something went wrong on our side, for example you were charged twice or a problem kept you from using the service, tell us and we'll make it right.

How to ask

Email cuilinhao2015@gmail.com from the address on your account with the date and amount of the charge. If a refund is approved after review, it will be handled through the original payment method. When a payment is refunded, the associated credits may be removed from your balance.